FAQs
- Will I be able to use the Maven Sensor with my pet’s current collar? What are its specifications?
- How many pets can be monitored simultaneously? Can multiple pet parents access the same account?
- What does Maven monitor? Is it just a cat/dog activity tracker?
- Is the Maven Sensor waterproof?
- What will I receive once I join? How do I set things up?
- How can I contact Maven’s Support Team?
Getting started
- How do the devices track my pet's data? How does it become accessible to me?
- How long does it take for my pet's data to appear on the Maven app?
- How long does it take for the system to work out a baseline for my pet's data?
- How do I check the Maven Sensor's battery level?
- Unboxing
- How do I start using my Maven kit?
Transactional Questions
- I already have a membership covering one pet, can I add more pets to it?
- Can I cancel my Maven membership?
- How do I cancel my Maven membership?
- How can I ask for an invoice?
- I’ve placed an order, when can I expect to receive my Maven kit?
- When does my Maven membership start?