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  1. Maven
  2. Maven's Operational Help Center

Maven's Operational Help Center

FAQs

  • Will I be able to use the Maven Sensor with my pet’s current collar? What are its specifications?
  • How many pets can be monitored simultaneously? Can multiple pet parents access the same account?
  • What does Maven monitor? Is it just a cat/dog activity tracker?
  • Is the Maven Sensor waterproof?
  • What will I receive once I join? How do I set things up?
  • How can I contact Maven’s Support Team?
See all 11 articles

Getting started

  • How do the devices track my pet's data? How does it become accessible to me?
  • How long does it take for my pet's data to appear on the Maven app?
  • How long does it take for the system to work out a baseline for my pet's data?
  • How do I check the Maven Sensor's battery level?
  • Unboxing
  • How do I start using my Maven kit?
See all 9 articles

Transactional Questions

  • I already have a membership covering one pet, can I add more pets to it?
  • Can I cancel my Maven membership?
  • How do I cancel my Maven membership?
  • How can I ask for an invoice?
  • I’ve placed an order, when can I expect to receive my Maven kit?
  • When does my Maven membership start?
See all 10 articles

Terms & Privacy

  • Terms and Conditions
  • Returns and Refund Policy
  • Privacy Policy
  • Warranty
  • Terms of Service
  • Terms of Sale
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